✅ Return/Exchange Duration:
We offer a 7-day return or exchange policy from the date of delivery.
🔁 Conditions for Return:
We accept returns only if:
You receive a wrong product
You receive a damaged product
📝 How to Register a Complaint:
To initiate a return or exchange, kindly contact us through:
📧 Email:zuricfashion@gmail.com
📸 Return Requirements:
To process your return, you must provide a clear unboxing video showing:
- The full packaging
- The condition of the product
Note: The video must be taken at the time of opening the package.
🔄 Available Options:
1. Store Credit
✔ Get credit equivalent to the returned item's value
✔ Use this credit for any future purchase on our website
2. Exchange
✔ Exchange your item with any other product available on our store
✔ If the new item costs more, you'll pay the difference
✔ If the new item costs less, the remaining amount can be refunded
ℹ️ Explanation:
What Is Store Credit?
It’s a digital credit added to your account, redeemable on future purchases from our website.
What Is Exchange?
It means replacing your product with another. If the new product is costlier, you pay the extra. If it’s cheaper, we refund the remaining balance.
For any assistance or questions, feel free to contact us:
📧 Email:zuricfashion@gmail.com
